Frequently Asked Questions
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How long does it take to receive a response after submitting an inquiry?
We strive to respond to all inquiries within 24–48 hours. During peak wedding and event seasons, response times may be slightly longer, but every inquiry is reviewed as quickly as possible.
What services do you offer?
We specialize in custom acrylic signage, drink charms, cake toppers, corporate gifting, branded event favors, wedding details, live engraving experiences, and personalized products for both personal and business events.
Do you offer live engraving for events?
Yes! We provide live engraving and personalization experiences for weddings, corporate events, brand activations, and special occasions. Contact us through our inquiry form to discuss availability, event details, and custom options.
How far in advance should I place my order?
We recommend reaching out as early as possible, especially for weddings, large events, and corporate gifting projects. Lead times vary based on project size, customization requirements, and event dates.
Can I customize my order?
Absolutely! Every project is designed with your vision in mind. We work closely with clients to create unique, personalized pieces tailored to their needs and style.
Do you offer shipping?
Yes. Shipping options are available for many products. Shipping timelines and costs will vary depending on the size of your order and delivery location.
Do you accept rush orders?
Rush orders may be accommodated depending on our current production schedule. Additional rush fees may apply. Please contact us as soon as possible if you have a tight deadline.
What is your refund policy?
Because every item is custom-made and personalized specifically for each client, we do not offer refunds, returns, or exchanges. However, if there is an issue with your order, please contact us and we will work with you to find an appropriate solution.
Can I make changes to my order after it's been approved?
Once designs have been approved and production has begun, changes may not be possible. If you need an adjustment, contact us immediately and we will do our best to accommodate your request.
Do you have minimums for corporate gifting or event favors?
Minimum order quantities may apply for certain corporate gifting, event favor, and large-scale custom projects. Please inquire with your project details for more information.
Where are you located?
We are based in Piscataway, New Jersey, and proudly serve clients locally and nationwide.
Have Additional Questions?
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