Refund policy

**Return Policy for Lolo Berry Shoppe**

At Lolo Berry Shoppe, we take great pride in the craftsmanship and quality of our handmade and bespoke creations. To ensure your satisfaction, we have established the following return policy for our valued customers:

1. **Return Authorization:**
   - Customers must request a return authorization prior to returning any item. Unauthorized returns will not be accepted.
   - Please contact us at [info@loloberryshoppe.com](mailto:info@loloberryshoppe.com) to obtain return authorization.

2. **Return Period:**
   - Returns must be requested and the authorization obtained within 15 days of receipt of your order.

3. **Condition of Items:**
   - Items must be returned in their original condition. Any returned item must be accompanied by photographic evidence or a detailed description of the damage to obtain return authorization.

4. **Exclusions:**
   - Damages caused by delivery services such as USPS, UPS, or FedEx are not covered under our return policy. For such cases, please reach out to us at [info@loloberryshoppe.com](mailto:info@loloberryshoppe.com) for assistance.
   - There are exceptions to our return policy; however, in any case, we encourage you to contact us for guidance.

5. **Personalized or Custom Items:**
   - Personalized or custom items are non-returnable unless they are found to be defective upon receipt.

6. **Claims:**
   - Customers have 14 days from the marked delivery date to file a claim for items defective upon receipt.

For any returns, damages, or claims, please contact us at [info@loloberryshoppe.com](mailto:info@loloberryshoppe.com). Our customer service team will be more than happy to assist you.

Thank you for choosing Lolo Berry Shoppe for your luxury handmade gifts and bespoke creations.